SHIPPING & RETURNS
Please Read (Seriously Friends, We Have a Garment That Covers This Topic):
SHIPPING POLICY
Fulfillment Time - Fulfillment time is the time it takes to make your custom-ordered product. Our partner Printful's fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques. In 2022, over 95% of their orders were being shipped within 5 business days, and more than 75% of their orders were shipped within 3 business days or fewer.
Shipping Time - *Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time.
Lost in Transit - For packages lost in transit, please notify us at unhypnotized@proton.me no later than 30 days after the estimated delivery date so that, per Printful's policy, we can initiate a claim for you. Again, all claims must be submitted no later than 30 days after the estimated delivery date.
Claims deemed an error on Printful's part are covered at their expense.
Wrong Address - If a provided address is considered insufficient by the courier, the shipment will be returned to Printful's facility.
RETURN & EXCHANGE POLICY
Please be aware that these print-on-demand products are custom made for you. Therefore, our supplier Printful does not accept exchanges.
Misprinted/Damaged/Defective - For any issues with misprinted/damaged/defective items, per Printful's policy please notify us at unhypnotized@proton.me within 30 days of receiving your item(s).
-
Briefly explain the issue and include photographs so we can help convey your claim to Printful.
-
Per their policy we will initiate a claim for you and once they approve, they have proven that they will rectify the issue in minutes!
Wrong Size - If you have the wrong size and want to "exchange" for a more suitable one, please notify us at unhypnotized@proton.me within 30 days of receiving your merchandise so that we can help you get squared away!
Buyer's Remorse - Except for clients residing in Brazil, neither Printful nor Unhypnotized refund orders for buyer’s remorse.
Printful also does not accept returns of sealed goods, such as but not limited to face masks (not that you'd probably find those here anyways), which are not suitable for return due to health or hygiene reasons.
Customers residing in Brazil and regretting a purchase must contact Printful's Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Approved Claims - Once approved a claim is approved, all US and Mexico based orders should be returned to the Printful facility at 11201 Ed Brown Rd., Unit A, Charlotte, NC 28273. When Printful receives a returned shipment, an automated email notification will be sent to Unhypnotized, and we will keep you up to date on your claim/order status. For all orders outside the US and Mexico, please refer to the list below:
-
Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
-
Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
-
Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
-
Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
-
Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
-
Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
-
Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.
Everything Else - If we at Unhypnotized, or you the client(s), notice a product or shipping issue other than the aforementioned above, please notify us at unhynotized@proton.me so that we can initiate a problem report with Printful for you.
-
Please Note - Depending on the totality of the circumstances, Unhypnotized and/or Printful hold the final say on whether to approve a return or not. Unfortunately, to help protect all parties, we have to work to mitigate against less than honest people, right?
Notification for EU Consumers - According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Fin - Did you make it this far? Atta-boy, or girl. Way to stay disciplined. This is info we want you to be aware of, not fine print we want to slip past you (we have men's and women's hoodies to remind us of that). Keep thinking critically, friend!
